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Everything you need to know about the product and billing.

Orders & Purchases

Depending on the delivery option you selected at checkout, we’ll email you a tracking link after your order has been shipped.


Please visit your order history page to check the status of your order. We can also send you notifications about any important updates regarding your order – just make sure you’ve opted into notifications.

Changed your mind, or gave the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t processed or shipped, you can make changes to it.

You’ll first want to pull up your order. If you placed your order while logged in to your account, login and choose Your Account from the drop-down menu under your username. On your Account page, select Orders from the left-hand side, and find the order you’d like to update from your Order History. If your order have been shipped, please contact us.

Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. If your order is canceled, you won’t be charged. Find more information about auth holds.

The most common reasons an order might be canceled are:

We will send you an email if any part of your order is canceled or if we need more information to process your order.

Apologies. Please connect with us.

No worries. We have 7 days return policy. For detail, please view our terms and conditions page.

Usually return label is not required if your are in serviceable Pincode. However, in some case customer might need to ship item back to us.

Account

In the event you forget a password for your computer, email, or social media accounts, you can reset your password directly through the system or application you’re using. In most cases, you can reset your password by answering a series of security questions or by requesting an email that contains a password reset link.
To change your password if you’re already logged in: Click account in the top right of Facebook. Select Settings and privacy, then click Settings. Click Security and login. Click Edit next to Change password. Enter your current password and new password. Click Save Changes.

You can cancel your account at any time.

Returns & Refunds

After submitting your return, please allow at least 4-5 days of processing time before checking your refund status.

In most cases, after you start your return on the “Order History” page, you get more instructions. If you don’t automatically receive a return label, our team or the seller’s support team contacts you. With some returns, like heavy or bulky items, specialized return methods or delivery companies can help. 

We have 7 days return policy from the date of delivery. Please refer our Terms and Conditions page for more details.

Shipping & Tracking

They say nothing is free in life—even “free shipping.” That’s because, even if we offer free shipping, someone has to pay for it. Usually, that’s going to be us, the business owner!

At this time, we can’t change your delivery address once the order has been processed. Please contact us immedtialery. If your order hasn’t been processed yet, you can file a cancellation request. Then, you can place a new order with the correct address.

If your order hasn’t arrived by the expected delivery date, you can check the website to see the current status of your order here.

You can use our Postcode Checker. We’ll instantly be able to tell you if we deliver to your postcode.
Why don’t Shop deliver to me?We’re always expanding our delivery area, and hope to be in your area soon! Please register with us, so we can email you as soon as we start delivering to your address.

Fees & billing

We don not charge you with any hidden or convenience fees. 

Payment Options:

  • Cash.
  • UPI.
  • Debit cards.
  • Credit cards.
  • Prepaid Wallets.
  • Electronic bank transfers.

Other

Before you start troubleshooting why you aren’t receiving any app notifications, always confirm you’re connected to at least one network (cellular or Wi-Fi) and have an internet connection. Please try refreshing the page/app.

Please connect with us we will try to answer your query.

Please refer our contact us page.

Your Seller Feedback Score is simply the percentage of positive feedback you have received over a specific period of time.
How can we help you?

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